Resolve an overdue invoice
Restore an account to good standing and avoid service interruption.
OXWritten by oXnames SupportChecked against the current Knox workflow
WHERE TO GO IN YOUR ACCOUNTKnox > Billing & invoices
Get the right details ready
Sign in to Knox using the account that owns the invoice or service. Have the invoice number available if you need to contact support.
Security first. Never include account passwords, card details or authentication codes in a support ticket.
FOLLOW THESE STEPS
Make the change in Knox
Work through each step in order. Keep this guide open in another tab if that is easier.
- 1
Open Billing & invoices and filter for Unpaid or Overdue.
- 2
Select the oldest outstanding invoice first.
- 3
Pay using an available method and wait for confirmation.
- 4
If a service remains restricted after payment, open a support ticket with the invoice number.
WHAT HAPPENS NEXT
Check that it worked
The billing page should show the updated status immediately after Knox receives confirmation.
IF IT DOES NOT LOOK RIGHT
Try this before contacting support
Refresh the invoice once. If the status still looks wrong, do not submit the same payment repeatedly; open a support ticket and include the invoice number.
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