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Questions about a domain, hosting plan, business email or server? Speak directly with our UK team.

Location

Armytage Industrial Estate, Whittington Moor, Chesterfield, S41 9ET

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Customer help hub

The right place for every question

Find a guide, contact support or manage your account without searching around.

Help Centre

Step-by-step guidance for domains, email, hosting, cPanel, billing and account management.

Support Desk

Open a ticket, follow replies and keep technical conversations linked to your services.

Billing & Payments

View invoices, make a payment, download documents and manage your payment method.

Manage Services

Control domains, mailboxes, hosting and virtual servers from your secure Knox account.
Knox, the oXnames account assistant

Quick account access

Sign in to Knox to manage your services, or open webmail using your full email address and mailbox password.

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Your Questions, Answered

Questions below filter as you type. Press Enter to search every Help Centre article.

Sign in to Knox and open a support ticket so the team can see your services and keep every reply together. For an urgent access issue, use the form above or call us.

Yes. Tell us what you are building, how much traffic you expect and whether you need email, hosting or a VPS. We will recommend a suitable option without pushing unnecessary extras.

We can help plan migrations for websites, databases and business mailboxes. Contact us with your current provider and service details so we can confirm the safest route and any preparation required.

Our growing UK hosting and server platform is operated from secure UK data-centre infrastructure, including our Nottingham location. Service location details are shown on the relevant product page.

Use the contact form and choose a clear subject such as Abuse Report or Security Concern. Include the affected domain, IP address, timestamps and supporting evidence so it can be reviewed quickly.

Sales and general enquiries are handled by our UK team. Support tickets from signed-in customers are the fastest route for service-specific help, while messages submitted here are answered as soon as possible.
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