Terms & Conditions

Agreement and scope

These Terms and Conditions govern your use of oxnames.com, your oXnames account and the services supplied by oXnames Ltd (referred to as “oXnames”, “we”, “us” or “our”). “You” and “your” mean the person or organisation using the website or purchasing a service.

If you order on behalf of a business or another person, you confirm that you have authority to bind them to this agreement. Product descriptions, order summaries and any policies expressly referenced by these Terms form part of the agreement.

Electronic communications

By using our website or communicating with us electronically, you agree that contracts, notices, invoices, service messages and other communications may be provided electronically. You are responsible for maintaining a working email address on your account and checking messages sent to it.

Accounts and accurate information

You must provide complete and accurate contact, billing and service information and keep it up to date. Domain registries may require accurate registrant, administrative, billing or technical contact details.

Failure to correct inaccurate information promptly, or failure to respond within 15 days to a reasonable enquiry about account or domain data, may result in suspension or termination where necessary to protect a service or meet registry requirements.

You are responsible for activity carried out through your account and must tell us promptly if you suspect unauthorised access.

Services and third-party providers

oXnames supplies domain registration, web hosting, email hosting, virtual private servers, dedicated servers, SSL certificates and related online services. The features, resources, location and management level included with a service are those stated on the relevant product page and order summary.

Some services rely on registries, certificate authorities, payment processors, network providers, software vendors or other third parties. Their rules may apply in addition to these Terms, and we cannot guarantee acceptance of an order that a relevant third party rejects.

Orders, pricing and payment

Prices, billing cycles, taxes and recurring charges are displayed during checkout. Payment is due when an order or renewal invoice is raised, unless we have agreed otherwise in writing. Available payment methods may include debit or credit card, supported online payment providers and UK bank transfer.

You authorise us and our payment provider to collect an amount you approve at checkout. Where you enable automatic renewal or use a recurring payment method, you authorise collection of future renewal invoices until auto-renewal is disabled or the service is cancelled in accordance with these Terms.

We may withhold provisioning while payment is pending or where an order requires review. You remain responsible for checking the spelling, term and configuration of anything ordered.

Domain registrations and renewals

A domain order is an application to the relevant registry and is not complete until the registry confirms registration. Availability results are indicative until that confirmation. You are responsible for checking the requested domain spelling before submitting the order.

Successfully registered, transferred or renewed domain names are generally non-refundable because registry transactions cannot ordinarily be reversed. We are not responsible for loss caused by a spelling mistake supplied by you.

You may choose automatic or manual renewal where available. Renewal dates, notices and grace or redemption periods vary by extension and registry. You remain responsible for renewing on time, keeping payment details current and reviewing renewal notices. Further detail appears in our Domain Renewal and Expiry Policy.

Hosting, email, VPS and dedicated servers

You must use allocated storage, bandwidth, compute and network resources reasonably and within the limits of your plan. Self-managed server customers are responsible for system administration, software, patches, backups, user access and application security unless a managed service expressly includes those tasks.

You must maintain independent backups of important data. Any backup feature supplied by us is an additional safeguard and does not remove your responsibility to retain recoverable copies. We may take reasonable technical action to protect shared infrastructure, network stability and other customers.

SSL certificates

An SSL certificate may be cancelled and refunded within 14 days of purchase only where it has not been issued, installed or activated and the certificate authority permits cancellation. Submit the request through Knox Support. Approved refunds are normally processed within seven working days, although your bank or payment provider may take longer to display them.

Cancellation and refunds

You may request cancellation from your account or through support. Cancellation normally takes effect at the end of the paid term unless immediate cancellation is requested and available. Deleting data, cancelling a payment instruction or allowing a payment method to expire does not by itself cancel a service.

Domain and other irreversible third-party charges are non-refundable once processed. Where a product is advertised with a money-back guarantee, that guarantee applies only to the stated product, period and eligibility conditions. Promotional, licence, setup, migration, usage and third-party fees may be excluded.

Acceptable use

You must comply with applicable laws and must not use our website, network or services to:

• host, distribute or promote unlawful material, hate content, threats or material that infringes intellectual property or privacy rights;
• send unsolicited bulk messages, operate phishing pages, distribute malware, attack systems or obtain access without permission;
• facilitate fraud, deception, abuse or any activity that places people, systems or data at risk;
• interfere with our infrastructure, evade service limits or adversely affect other customers; or
• use a domain or service in breach of a registry, network or upstream provider policy that applies to it.

Mass marketing on shared servers

Our shared servers, including shared web hosting and shared email services, must not be used to send mass marketing or bulk promotional email. This includes advertising campaigns, promotional newsletters and mailing-list broadcasts, whether sent through a mailbox, SMTP, a website script, a plugin or an automated application. This restriction applies even where recipients have opted in or otherwise consented to receive the messages.

Shared services are intended for ordinary business or personal correspondence and transactional messages, such as order confirmations, password resets and service notifications, within your plan's sending and resource limits. Sending limits are not permission to conduct mass marketing, and campaigns must not be split across accounts, mailboxes or smaller batches to bypass this restriction.

Use a specialist email marketing provider for marketing campaigns, rather than our shared outbound mail servers. We may restrict or suspend outbound sending where necessary to protect server performance, mail delivery or other customers, and breaches are subject to the investigation, suspension and termination provisions below.

More information and the route for reporting suspected misuse are available on our Abuse Reporting page.

Investigation, suspension and termination

We may investigate suspected breaches and take proportionate action, including requesting information, removing or restricting content, blocking traffic, suspending a service or terminating an account. We may act without prior notice where necessary to address an urgent security threat, illegal activity, non-payment, abuse report, court order or third-party compliance requirement.

We may preserve and disclose information where lawfully required and cooperate with competent authorities. Where practical and lawful, we will explain the reason for enforcement and provide a route to contact us.

Customer security and equipment

You are responsible for securing your passwords, devices, applications and authorised users. Use strong unique credentials, enable available multi-factor authentication and keep software current. We are not responsible for compromise caused by malware, insecure customer software, weak credentials or access granted by you unless the loss results from our failure to exercise reasonable care.

Service availability and maintenance

We work to provide reliable services but no online service can be guaranteed uninterrupted or error-free. Maintenance, faults, attacks, third-party failures and events outside our reasonable control may affect availability. Any uptime commitment or service credit applies only where expressly stated in a product-specific service level agreement.

Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill, opportunity or data arising from use of, or inability to use, the website or a service. Our total liability arising from a particular paid service will not exceed the fees you paid for that service during the 12 months before the event giving rise to the claim.

You are responsible for deciding whether a service is suitable for your intended use and for maintaining appropriate backups, security and continuity arrangements.

Copyright and intellectual property

The website design, text, software, graphics, branding and other material supplied by oXnames or its licensors are protected by copyright, trade mark and other intellectual property laws. You may use the website for its intended purpose but may not reproduce, distribute, modify or commercially exploit protected content without permission.

You retain rights in content you upload. You grant us the limited rights necessary to host, transmit, back up and otherwise process that content to supply the service.

External websites and services

Our website may link to independent third-party websites or services. Links are provided for convenience and do not mean we control or endorse the third party. Your use of those sites is governed by their terms and is at your own risk.

Privacy, website analytics and communications

We process account, service and website usage information to supply services, secure our systems, meet legal and registry obligations and improve the customer experience. This can include IP address, browser, device, pages visited and interactions. Our collection and use of personal data are governed by our Privacy Policy.

Changes to services and these Terms

We may update services, pricing or these Terms to reflect legal, security, technical, supplier or business changes. Updated Terms take effect when published unless a later date is stated. Where a change materially affects an active paid service, we will take reasonable steps to notify affected customers. Continued use after the effective date constitutes acceptance of the updated Terms.

Governing law, severability and entire agreement

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory rights you have as a consumer in another part of the United Kingdom.

If a court finds a provision invalid or unenforceable, it will be adjusted or removed only to the extent necessary and the remaining provisions will continue in force. These Terms, the order details and policies expressly incorporated into them form the entire agreement for the relevant service and replace earlier discussions or representations about it.

You agree to indemnify oXnames against reasonable losses and costs resulting directly from your unlawful use of a service or material breach of these Terms, except to the extent the loss was caused by us.