Using account credit
See how available credit is applied to new and unpaid invoices.
OXWritten by oXnames SupportChecked against the current Knox workflow
WHERE TO GO IN YOUR ACCOUNTKnox > Billing & invoices
Get the right details ready
Sign in to Knox using the account that owns the invoice or service. Have the invoice number available if you need to contact support.
Security first. Never include account passwords, card details or authentication codes in a support ticket.
FOLLOW THESE STEPS
Make the change in Knox
Work through each step in order. Keep this guide open in another tab if that is easier.
- 1
Your available balance is displayed in Billing & invoices.
- 2
Eligible credit may be applied automatically when an invoice is generated.
- 3
If only part of the invoice is covered, pay the remaining balance normally.
- 4
Credit transactions remain visible in your account billing history.
WHAT HAPPENS NEXT
Check that it worked
The billing page should show the updated status immediately after Knox receives confirmation.
IF IT DOES NOT LOOK RIGHT
Try this before contacting support
Refresh the invoice once. If the status still looks wrong, do not submit the same payment repeatedly; open a support ticket and include the invoice number.
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