Request service cancellation
Submit a cancellation request and understand final billing.
OXWritten by oXnames SupportChecked against the current Knox workflow
WHERE TO GO IN YOUR ACCOUNTKnox > My services > Select service > Request cancellation
Get the right details ready
Download any files, mail or databases you need before requesting cancellation. Cancellation does not replace a backup.
Security first. Never include account passwords, card details or authentication codes in a support ticket.
FOLLOW THESE STEPS
Make the change in Knox
Work through each step in order. Keep this guide open in another tab if that is easier.
- 1
Open My services and select the service.
- 2
Choose Request cancellation from the service actions.
- 3
Read whether cancellation is immediate or at the end of the billing period.
- 4
Confirm the request. Keep any data you need before the termination date.
WHAT HAPPENS NEXT
Check that it worked
Knox records the cancellation request and shows whether termination is immediate or at the end of the paid period.
IF IT DOES NOT LOOK RIGHT
Try this before contacting support
Refresh the invoice once. If the status still looks wrong, do not submit the same payment repeatedly; open a support ticket and include the invoice number.
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