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SERVERS6 min readUpdated 17 Aug 2026

Connect to a VPS using SSH

Access your server securely using its IP address and credentials.

OXWritten by oXnames SupportChecked against the current Knox workflow
WHERE TO GO IN YOUR ACCOUNTKnox > My services > VPS service > Server details
BEFORE YOU START

Get the right details ready

Confirm the server IP, login user and SSH port from the service details. Never send a root password or private key in a support ticket.

Security first. Never include account passwords, card details or authentication codes in a support ticket.

FOLLOW THESE STEPS

Make the change in Knox

Work through each step in order. Keep this guide open in another tab if that is easier.

  1. 1

    Find the server IP in the Knox service page.

  2. 2

    Open a terminal and run ssh root@SERVER_IP.

  3. 3

    Confirm the host key only after checking the address.

  4. 4

    Use SSH keys and restrict password access once the server is configured.

WHAT HAPPENS NEXT

Check that it worked

The terminal prompt changes to the server and running hostname confirms that you reached the intended machine.

IF IT DOES NOT LOOK RIGHT

Try this before contacting support

A timeout usually means the IP, SSH port or network rule is wrong. A password rejection means the server was reached but authentication failed.

Open a support ticket →