Domain renewal invoices explained
Understand renewal dates, invoices and automatic renewal for domains.
OXWritten by oXnames SupportChecked against the current Knox workflow
WHERE TO GO IN YOUR ACCOUNTKnox > Billing & invoices
Get the right details ready
Sign in to Knox using the account that owns the invoice or service. Have the invoice number available if you need to contact support.
Security first. Never include account passwords, card details or authentication codes in a support ticket.
FOLLOW THESE STEPS
Make the change in Knox
Work through each step in order. Keep this guide open in another tab if that is easier.
- 1
Open Domains and select the domain.
- 2
Check its next due date and automatic renewal status.
- 3
Knox creates the renewal invoice before the due date according to the account settings.
- 4
Pay before expiry to avoid interruption or loss of the domain.
WHAT HAPPENS NEXT
Check that it worked
The billing page should show the updated status immediately after Knox receives confirmation.
IF IT DOES NOT LOOK RIGHT
Try this before contacting support
Refresh the invoice once. If the status still looks wrong, do not submit the same payment repeatedly; open a support ticket and include the invoice number.
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