Download or print an invoice
Save a branded PDF invoice or print a clean copy from Knox.
OXWritten by oXnames SupportChecked against the current Knox workflow
WHERE TO GO IN YOUR ACCOUNTKnox > Billing & invoices > Open invoice
Get the right details ready
Sign in to Knox using the account that owns the invoice or service. Have the invoice number available if you need to contact support.
Security first. Never include account passwords, card details or authentication codes in a support ticket.
FOLLOW THESE STEPS
Make the change in Knox
Work through each step in order. Keep this guide open in another tab if that is easier.
- 1
Open Billing & invoices and select the invoice you need.
- 2
Choose Download PDF to save the invoice.
- 3
Choose Print for a browser-friendly printed copy.
- 4
The PDF contains the same invoice lines, tax and payment status shown in Knox.
WHAT HAPPENS NEXT
Check that it worked
Download PDF saves the branded invoice; Print opens a clean browser print view.
IF IT DOES NOT LOOK RIGHT
Try this before contacting support
Refresh the invoice once. If the status still looks wrong, do not submit the same payment repeatedly; open a support ticket and include the invoice number.
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