Track a pending order
See whether an order is awaiting payment, provisioning or review.
OXWritten by oXnames SupportChecked against the current Knox workflow
WHERE TO GO IN YOUR ACCOUNTKnox > Account overview
Get the right details ready
Use the verified email address attached to your oXnames account. Keep access to that inbox because security links may expire.
Security first. Never include account passwords, card details or authentication codes in a support ticket.
FOLLOW THESE STEPS
Make the change in Knox
Work through each step in order. Keep this guide open in another tab if that is easier.
- 1
Open your Knox dashboard and locate Recent orders.
- 2
Select the order to view its invoice and processing status.
- 3
Pay any linked unpaid invoice.
- 4
Provisioning updates appear after payment and any required account checks.
WHAT HAPPENS NEXT
Check that it worked
Knox will confirm the change on screen and show the updated account status.
IF IT DOES NOT LOOK RIGHT
Try this before contacting support
Try signing out and back in once. If the option is still missing, contact support from the email address registered to the account.
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