Add and manage account users
Give colleagues access without sharing your own login.
OXWritten by oXnames SupportChecked against the current Knox workflow
WHERE TO GO IN YOUR ACCOUNTKnox > Account users
Get the right details ready
Decide exactly which services and billing information the invited person needs to access.
Security first. Never include account passwords, card details or authentication codes in a support ticket.
FOLLOW THESE STEPS
Make the change in Knox
Work through each step in order. Keep this guide open in another tab if that is easier.
- 1
Open Account users in Knox.
- 2
Invite the person using their own email address.
- 3
Choose only the permissions they need.
- 4
Remove access promptly when a user leaves your organisation.
WHAT HAPPENS NEXT
Check that it worked
The user receives an invitation and appears in the account user list with the selected permissions.
IF IT DOES NOT LOOK RIGHT
Try this before contacting support
Try signing out and back in once. If the option is still missing, contact support from the email address registered to the account.
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