Open and follow a support ticket
Contact the oXnames team and keep the full conversation in Knox.
OXWritten by oXnames SupportChecked against the current Knox workflow
WHERE TO GO IN YOUR ACCOUNTKnox > Support > New ticket
Get the right details ready
Collect the service name, exact error, time it happened and a screenshot. Remove passwords, card details and authentication codes.
Security first. Never include account passwords, card details or authentication codes in a support ticket.
FOLLOW THESE STEPS
Make the change in Knox
Work through each step in order. Keep this guide open in another tab if that is easier.
- 1
Open Support and choose New ticket.
- 2
Select the closest department and explain the issue clearly.
- 3
Include screenshots and exact error messages but never passwords.
- 4
Return to the ticket to read replies and add further information.
WHAT HAPPENS NEXT
Check that it worked
Knox gives the conversation a ticket number and keeps staff replies in the same thread.
IF IT DOES NOT LOOK RIGHT
Try this before contacting support
Try signing out and back in once. If the option is still missing, contact support from the email address registered to the account.
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